Terms & Conditions
Legal Terms & User Agreement
The terms and conditions under which services are provided to users and business partners through the BEXU website and mobile applications (collectively referred to as the "Platform") are owned and operated by BEXU (hereinafter referred to as "BEXU"), a company duly registered and operating in the United Arab Emirates, in accordance with applicable laws and regulations. These Terms and Conditions (the "Terms") govern your access to, use of, and interaction with the BEXU Platform, including all related services, features, content, applications, and tools provided by BEXU.
1. Acceptance of Terms
By accessing or using the BEXU Platform, whether as a user, vendor, partner, or visitor, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, as well as BEXU's Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, you must not use the BEXU Platform.
2. User & Partner Responsibilities
Users and partners agree to:
BEXU reserves the right to suspend or terminate access in the event of a violation of these Terms.
- Provide accurate and up-to-date information
- Use the Platform in compliance with applicable laws
- Not misuse, disrupt, or interfere with Platform operations
3. Payment Services on BEXU
BEXU, through licensed third-party payment service providers, enables users to make payments for services and products listed on the BEXU platform.
Payments may be completed using one or more of the following methods, as made available from time to time:
BEXU does not store sensitive payment information. All transactions are processed securely through authorized payment gateways.
- Credit or debit cards
- Digital wallets
- Any additional payment methods supported by BEXU or its payment partners
4. Personal Information & Transaction Data
A. Use of Information
By using the BEXU platform, you grant BEXU a non-exclusive, worldwide right to collect, process, store, and use the personal information and materials you provide during registration, booking, communication, or platform usage, solely for purposes related to platform operation, service delivery, improvement, communication, and compliance with legal obligations.
B. Confidentiality
All personal data is handled in accordance with BEXU's Privacy Policy and applicable data protection laws. BEXU does not sell personal information to third parties without user consent, except where required by law or necessary to provide services.
5. Disclaimer & Limitation of Liability
BEXU provides its platform, services, and content on an "as is" and "as available" basis. BEXU makes no representations or warranties regarding:
BEXU shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform or third-party services.
Some jurisdictions may not allow the exclusion of certain warranties; therefore, some limitations may not apply depending on applicable laws.
- Platform availability or uninterrupted access
- Accuracy or completeness of content
- Quality of services provided by third-party vendors
- Absence of technical errors or harmful components
6. Submissions & Communications
Any content, feedback, suggestions, images, videos, or other materials submitted to BEXU ("Submissions") shall be considered non-confidential and may be used by BEXU for platform operation, improvement, or promotional purposes, unless prohibited by law.
By using the BEXU platform, you consent to receive communications via:
You are responsible for keeping your contact details up to date.
- SMS
- In-app notifications
8. Refunds & Cancellations
A. Service Refunds
Refunds for booked services are subject to:
BEXU facilitates refund requests but is not responsible for service delivery.
- Vendor cancellation policies
- Service provider availability
- Platform-specific terms
B. Product Refunds
Vendors are responsible for refunds in cases including:
Buyers must report issues within the specified timeframe after receipt.
- Non-delivery
- Significant delay affecting service use
- Products not matching descriptions
- Damaged or defective items
9. Payments & Transactions
All payments made through the Platform are processed securely through approved payment providers.
BEXU is not responsible for disputes arising between users and vendors regarding service quality, delivery, or fulfillment, unless such disputes are explicitly stated otherwise.
10. Modifications
BEXU reserves the right to amend or update these Terms at any time. Updated Terms will be effective upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the revised Terms.